Terms of Service

These Terms of Service (the “Terms”) govern access to and use of Local Service Rep, a business-management software service operated by Rock Local Media Group, Inc. (“Local Service Rep,” “LSR,” “we,” “us,” or “our”). By creating an account, accepting these Terms, or using the service, you agree to them on behalf of yourself and the business you represent.

1. Eligibility and authority

You must be at least 18 years old and authorized to bind the business named on the account. Local Service Rep is intended for businesses and their authorized personnel; it is not directed to children or intended for personal household use.

2. The service

Local Service Rep provides tools for service-business operations, including customer and location records, jobs, scheduling, time entries, billable items, company expenses, invoices, payments, reports, exports, user permissions, and optional payment-provider connections. Features may change as the service is improved. We may add, modify, or retire features when reasonably necessary, while seeking to avoid material disruption.

3. Accounts and authorized users

• You must provide accurate account information and keep it current.
• You are responsible for choosing authorized users, assigning appropriate permissions, and promptly disabling access that is no longer needed.
• Each person must use their own account. Credentials and verification codes may not be shared.
• You are responsible for activity performed through your account unless caused by our breach of these Terms or failure to use reasonable security safeguards.
• You must notify us promptly at support@localservicerep.com if you suspect unauthorized access.

4. Trials, plans, fees, and renewal

New eligible businesses may receive a 14-day trial without providing payment information. Approved beta testers may receive a complimentary plan assigned by a system administrator. Paid plans, included users, additional-user charges, billing periods, and then-current prices are shown before purchase.

Paid subscriptions renew for the selected billing period unless cancelled before renewal. Additional-user charges and prorated changes are shown before confirmation. You authorize the applicable payment provider to charge amounts you approve. You may cancel future renewal by contacting support or by using any cancellation control made available in the service. Cancellation ordinarily takes effect at the end of the paid term. Fees already paid are nonrefundable except where required by law or expressly stated otherwise. We may change future pricing with reasonable advance notice; a price change does not alter an already-paid term.

5. Subscriber invoice payments

A subscriber may connect its own Square or Stripe account and allow its customers to pay invoices. The payment provider—not Local Service Rep—collects and processes card or bank-payment credentials. Provider processing fees are governed by the subscriber’s agreement with that provider. If disclosed before enabling the feature, Local Service Rep may deduct a platform fee from successful online invoice payments. The subscriber is responsible for its invoices, customer relationships, refunds, taxes, chargebacks, and compliance with payment-provider rules.

6. Subscriber data and customer data

You retain ownership of information and content submitted to the service (“Subscriber Data”). This includes information about your customers, jobs, employees, expenses, invoices, receipts, and job photos. You grant us a limited right to host, copy, process, transmit, back up, and display Subscriber Data only as necessary to operate, secure, support, and improve the service and to comply with law.

You are responsible for having a lawful basis to collect and use Subscriber Data, for providing notices or obtaining permissions required from your customers and workers, and for the accuracy of records you enter. You must not upload information you are not legally permitted to process.

7. Acceptable use

You may not use the service to:

• violate law, another person’s rights, or payment-provider rules;
• upload malware, attempt unauthorized access, probe security, or interfere with service operation;
• send unlawful, deceptive, abusive, or unsolicited communications;
• store full payment-card numbers, security codes, account passwords, government-issued identity documents, or highly sensitive information in free-text fields or attachments;
• misrepresent identity, ownership, transactions, invoices, payments, or business records;
• copy, resell, reverse engineer, or exploit the service except as allowed by law and a written agreement.

8. Taxes, accounting, and professional advice

Local Service Rep organizes operational records and produces summaries and exports. It is not a bank, payment processor, accounting system of record, tax preparer, law firm, payroll provider, or professional adviser. Reports—including “realized income,” tax, margin, and expense information—depend on the records entered and the business rules selected. You are responsible for reviewing results and consulting qualified accounting, tax, legal, or other professionals when appropriate.

9. Third-party services

The service may interoperate with third parties such as Square, Stripe, email providers, hosting providers, and backup or storage providers. Their services are governed by their own terms and privacy practices. We are not responsible for third-party outages, account restrictions, fees, or decisions, but we will use reasonable efforts to maintain supported integrations.

10. Security and availability

We use administrative, technical, and organizational safeguards designed for the nature of the service. No internet service can guarantee uninterrupted availability or absolute security. You must maintain appropriate device security, current contact information, and independent copies of records that your business is legally required to preserve.

11. Suspension and termination

We may suspend access for nonpayment after the stated grace period, for a material security risk, unlawful activity, abuse, or a material violation of these Terms. When practical, we will provide notice and an opportunity to resolve the issue. You may stop using the service and cancel renewal at any time. After cancellation or termination, access and data retention are governed by account notices, the Privacy Policy, legal requirements, and our then-current retention process. We may preserve records needed for billing, security, audit, dispute resolution, or legal compliance.

12. Intellectual property and feedback

Local Service Rep, its software, design, documentation, branding, and related intellectual property belong to Rock Local Media Group, Inc. or its licensors. Subject to these Terms and payment of applicable fees, we grant you a limited, nonexclusive, nontransferable right to use the service for your internal business operations. If you submit feedback, you permit us to use it without restriction or compensation, but we do not acquire ownership of your Subscriber Data.

13. Disclaimers

To the fullest extent permitted by law, the service is provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, noninfringement, and any warranty that the service will be uninterrupted or error-free. These disclaimers do not exclude warranties that cannot legally be excluded.

14. Limitation of liability

To the fullest extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or data, arising from the service. Our aggregate liability arising from the service will not exceed the greater of one hundred U.S. dollars ($100) or the fees you paid to Local Service Rep during the twelve months before the event giving rise to the claim. This limitation does not apply where prohibited by law or to liability that cannot legally be limited.

15. Indemnification

To the extent permitted by law, you will defend and indemnify Rock Local Media Group, Inc. against third-party claims arising from your Subscriber Data, your business activities, your violation of law or these Terms, or your infringement of another person’s rights, except to the extent caused by our own wrongful conduct.

16. Governing law and disputes

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Before filing a claim, each party agrees to provide written notice and make a good-faith effort for at least 30 days to resolve the dispute informally. Any court proceeding must be brought in a state or federal court having jurisdiction in North Carolina, unless applicable law requires otherwise.

17. Changes to these Terms

We may update these Terms. We will post the revised version and effective date and, when changes are material, provide reasonable notice or request renewed acceptance. Continued use after the effective date constitutes acceptance where permitted by law.

18. General terms

These Terms and referenced policies are the entire agreement about the service unless a separate written agreement applies. If a provision is unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, financing, reorganization, or sale of the business or service.

19. Contact

Questions, cancellation requests, and legal notices may be sent to:
Rock Local Media Group, Inc.
Local Service Rep
support@localservicerep.com
(910) 227-4990